Curriculum

Welcome to ServiceNow: Introduction and Key Features
Understand the core capabilities of ServiceNow and its role in enhancing operational workflows.
Welcome to ServiceNow: Navigation and User Interface
Learn how to navigate the ServiceNow interface, including dashboards, menus, and taskbars.
Welcome to ServiceNow Micro-Certification: Instance Setup and Management
Gain insights into setting up and managing a personal developer instance on ServiceNow.
Welcome to ServiceNow Micro-Certification: Basic Configuration
Explore foundational configurations like company settings, branding, and system properties.
ServiceNow Fundamentals: Platform Overview
Learn about ServiceNow's architecture, data model, and key components like tables and fields.
ServiceNow Fundamentals: Personal Developer Instance Setup
Set up a personal developer instance and explore its capabilities.

User and Role Management
Understand how to create and manage users, groups, roles, and access permissions.
Data Management: Tables, Fields, and Records
Explore the data structure, including creating and modifying tables, fields, and records.
Form Design: Customizing Forms and Layouts
Learn to customize forms by adding fields, sections, and layouts tailored to business needs.
List Views and Filters: Creating and Managing
Understand how to create and customize list views and filters to display relevant data.
Notifications: Email Configurations and Templates
Configure email notifications, templates, and triggers for different system events.
Data Security: Access Control Lists (ACLs)
Learn to implement and manage ACLs to control access to data based on roles and conditions.

Workflow Basics: Creating and Editing Workflows
Understand the basics of creating workflows using the graphical Workflow Editor.
Flow Designer: Automating Processes
Explore the Flow Designer to automate processes without coding.
Service Catalog: Creating Catalog Items
Learn to design and publish catalog items for end-users to request services.
Service Catalog: Variables and Templates
Enhance catalog items with variables, templates, and user-friendly forms.
Scripting Basics: Client-Side and Server-Side
Understand the fundamentals of scripting in ServiceNow, including client-side and server-side scripting.
Business Rules and Script Includes
Explore advanced scripting techniques to automate business logic and reuse code across the platform.

Reports: Building and Customizing Reports
Learn to create and customize reports for analyzing data and generating insights.
Dashboards: Creating Visual Dashboards
Understand how to design dashboards that provide visual insights into system performance and key metrics.
ServiceNow Fundamentals: Advanced Topics
Delve deeper into advanced topics, including integrations and performance optimization.
Incident Management: Creating and Resolving Incidents
Learn the principles of Incident Management and how to handle incidents effectively using ServiceNow.
Problem Management: Processes and Workflows
Explore Problem Management processes, including root cause analysis and resolution workflows.
Application Development: Custom Applications Basics
Explore the basics of creating custom applications, including data models and user interfaces.

Application Development: Debugging and Testing
Learn debugging and testing techniques to ensure the functionality and reliability of applications.
ServiceNow Mobile App Configuration
Configure the ServiceNow mobile app to enable users to access services and perform tasks on the go.
ServiceNow Best Practices: Governance and Maintenance
Understand best practices for maintaining ServiceNow instances, including governance policies and optimization.
Admin Best Practices: Troubleshooting and Debugging
Learn troubleshooting techniques and debugging best practices to maintain and optimize ServiceNow environments.